1. All our services are available online through our website portal and the Android app.
  2. To join RG Sacco, fill in the registration form, after you submit, you will receive an sms informing you that your account has been successfully set up.  You must provide accurate and complete information and keep your Account information updated.
  3. You are solely responsible for the activity that occurs on your Account, and for keeping your Account password secure. You may never use another person’s user account or registration information for the services without permission. You must notify us immediately of any change in your eligibility to use  our services, breach of security or unauthorized use of your Account.
  4. You should never publish, distribute or post login information for your Account. For security reasons avoid using cyber cafes to login into your account.
  5. You must always exit and log out of your account after use. Never leave your equipment unattended while still logged in. Ensure no one else has access to your login credentials (security details).
  6. You must notify us immediately via the customer care line if you become aware of any error or any suspected error in your account or in any transaction resulting from using it. You should check your statements of account carefully and regularly.
  7. RG Sacco membership is purely voluntary and is open to all who have attained the age of 18 years and has a national ID card.
  8. One can join as individual or as a group. Simply sign up by filling the registration form.
  9. Registration fee is Kshs. 1,000 and is non-refundable. After registration, one must subscribe for at least 50 shares  at 100/- each,  to become a member.
  10. Minimum monthly share subscription is Kshs. 200/-.
  11. To qualify for our loans, one must have saved consistently for the last three consecutive months.
  12. It’s not a must for one to provide loan guarantors, Shares and other collateral are used as security.
  13. Unless the loan applied for is equal to or less than a member’s shares, it must be secured. One must provide adequate security / collateral, if not, a guarantor registered with RG Sacco. The total shares of the borrower and those of the guarantor(s) must be equal to or more than the loan applied for.
  14. Pledges in form of articles like share certificates; land title deeds, logbooks or insurance policy upto surrender value may be accepted. The sacco will deposit such articles in a bank for safe custody but must be handed back to the member immediately the loan is cleared. Confirmation as regards the validity of the articles so pledged from the issuing authority must be obtained before such documents can be admitted as security for the loan. The valuation of the property and legal fees shall be paid by the member and the valuer should be a person registered under the Law and acceptable to sacco.
  15. All loans shall be restricted to members only and shall be approved by the full management committee or the Credit Committee subject to final approval by the full Management Committee. No member of the loan approving committee shall be present when his/her loan application is being considered.
  16. Unsecured loans do not require a guarantor or security and must be less than or equal to your savings.
  17. As part of loan security, you must have at least 50 shares or 20% of the loan amount requested, whichever is greater.
  18. Whereas most of the information requested in the loan form is optional, and one may opt not to fill, the strength of the loan application will be determined by how well one has been saving, and how much information he/she is willing to disclose.
  19. RG Sacco may contact the persons listed as references, to confirm their identity and their relationship with the borrower.
  20. RG Sacco looks more into the character of the borrower. Honesty and integrity are very important. If a member gives false or misleading information, his/her application will be rejected. RG Sacco profiles a loan applicant to gauge his creditworthiness before giving him the loan (see more info).
  21. Inactive accounts are automatically deactivated after one year of no activity. If your account is deactivated, you can request for re-activation (at a fee) by writing an email to accounts@rg.co.ke
  22. Savings are not withdrawable. A member can only withdraw the loan amount borrowed any time. This is according to the Co-operative Society Act governing BOSA Sacco’s in Kenya on which we operate under. We receive non-withdrawable savings from our members.
  23. Member’s savings are only withdrawable when he/she has requested for account closure. To do so, write a letter or an email to accounts@rg.co.ke and state reasons why you want to leave the sacco. The email will be presented to the management committee.
  24. After approval, withdrawal takes upto 60 working days for one to receive the money.
  25. For one to withdraw, he/she must be a member, his account must be active, having no loan or guaranteed a member loan. His shares account also must be up-to date. Click here to fill the Cash Withdrawal Form.  Click here to read about Sacco Rules and regulations in Kenya.